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CHECK OUT OUR CLEARANCE ITEMS
CHECK OUT OUR CLEARANCE ITEMS

Refund policy

Returns Policy

DECA Diving does everything possible to make sure your order is 100% correct before leaving our warehouse. If for some reason you are not completely satisfied you may return your item(s) in their original packaging and unused condition within 30 days for a refund or credit. The customer is responsible for the cost of return shipping to DECA Diving unless the return is a result of our error (you received an incorrect or defective item, etc.) in which case we will pay the return shipping costs. Returned items that had qualified for Free Shipping will be charged for the original shipping amount plus restocking fee if applicable.

Restocking Fee

Some products including, but not limited to, special order products, non-inventory items, sized items and certain quantities of items are subject to a restocking fee. These fees differ from manufacturer to manufacturer.

Custom and Clearance Products

Special order items, custom fitted or custom made items are non-refundable. Custom orders must be paid in full at time of ordering. DECA Diving guarantees the items under the manufacturer's warranty but does not guarantee fit and function as it may pertain to your use. All clearance/closeout items are non-refundable.

Returning your product

  1. Obtain a RA number by calling us at 805-928-4500 or use the Contact Us form with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
  2. Items must be in original packaging and unused condition
  3. RA number marked clearly on outside of package
  4. Include a copy of your receipt, a short description of the reason for return, your name, address and phone numbers so we may contact you with any questions.
  5. Send to:
  6. DECA Diving
    Returns Dept.
    2335 Meredith Lane
    Santa Maria, CA 93455 USA

Helmet Inspections and Repairs

DECA Diving offers service for Kirby Morgan helmets, bandmasks, full face masks, regulators, and air control systems. The customer is responsible for shipping to and from DECA Diving. Prior to returning your product you must contact DECA Diving to receive a Return Authorization number (RA). Goods returned without authorization will be refused. Please call 805-928-4500 to inquire about repairs.

Damaged in Delivery or Defective Products

DECA Diving does everything possible to package your products for safe delivery, however accidents in shipping do occasionally happen. Goods are shipped FOB origin. This means the purchaser owns the merchandise in transit and is at risk for any damage that occurs in shipping. Please inspect your delivery upon arrival. If you discover any damage, report it to the carrier immediately. Retail all packaging for future inspection. DO NOT return the damaged merchandise to DECA Diving without prior approval. In most cases claims will be handled by the carrier and you. For assistance with your claim contact our customer service department.

If you find a product to be defective, we will work to resolve the issue, however you must call us prior to returning the item. We will cover the return shipping on defective items.

Terms

All goods returned must be in original packaging with manufacturer's labels intact. The item must include all original materials, manuals and blank warranty cards and any items included in the original package. Any printed or electronic items must be unopened including CDs, DVDs and books.